Customer Success Experts

Talk to mentors from these amazing companies

Farzad Khosravi

Customer Experience : Email and Sales Strategy : Startup Ideation
This is my bread and butter. I've started customer success teams from scratch and scaled them. I've also helped half a dozen companies build and scale their customer success orgs from scratch as a consultant.

Rachel Jordan

Head of Marketing
The lines between marketing and customer success are blurring in startups and SaaS. How does marketing support customer success? How does a CMO evolve into a CXO role? Let's work out how the roles should work in your teams. And what it means for your career.
Oz Merchant

Oz Merchant

Sales/Customer Success Consultant and Mind Hacker
While the field of CS is relatively new and growing, I was fortunate to get an early start and help build multiple teams. Customer Success can comprise of account management, best practices, implementation, NPS management, renewals management, expansions management, and even customer support in some cases. CS is at the heart of every successful organization connecting many different departments together as the customer advocate internally to ensure their success.
Skip the research and get the answers straight from an expert.

Tired of spending hours on search engines looking for advice?

Unlimited 1:1 mentorship for one low monthly rate

Joran Hofman

SaaS Bootstrapper, Ex Head of CS
I joined a startup (Leadfeeder) when there were only 18 people and no CS department. 4.5 years later I left the company as the Head of CS and managed 25 people within CS.

Kevin Materi

Founder & CEO
Customer success has been one of our top priorities at all points in our growth. I built this team with our director of CS taking best practices from both SaaS and traditional sales models. This is now our largest and fastest growing team.

Jessica Volbrecht

COO @ GrowthMentor
I can help you come up with ways to ensure that your customers are talking about you. Of course in a positive way ;) You HAVE to win them over and make them love your product. If you can get them to love you as well, well then you are winning at customer success life!

How does it works?

Step 1. Browse mentors

Browse through our list of mentors using the filters. Make sure to read their profiles and reviews in depth, and make your choice.

Step 2. Send session request

Found the perfect mentor for you? Awesome, time to request a call. Tell them a bit about your situation, choose a time, and get it set on your calendar.

Step 3. Get on 1:1 call

Time for the call, yay! Make sure you show up on time and prepared to make the most out of it. Pro tip: Ask your mentor if it’s ok to record the screen so you can take notes later.

Get advice on customer success initiatives

  • If you want to learn more about specific tactics you can use with customers to gain their love
  • If you are an established business but have no idea where to start with customer success (but know you should)
  • If you are curious to learn how other startups structure their customer success teams and scale their processes
  • If you want tips on how to use your existing customer success team to help with sales too
  • If you are thinking of using a customer success SaaS software to track NPS but aren’t sure how to proceed
  • If you want someone to go over your customer service templates, email replies, and give feedback on ways to improve

Common Use Cases

View all

Frequently asked questions

Have a question you don't see here? Ask us on live chat!

We have a very detailed filter system for you to sort the mentors.  Filters like areas of expertise, tools, language, price and industry.

Members can also post a help request and have mentors apply to help if they feel they are a good fit.

Then the third option is to just ask us!  Give it a try right now and ask us on live chat 🙂

Three choices:

  • Skype
  • Zoom
  • Google Hangouts

Mentors and mentees are able to set their communication tools in their profile settings.

It is a good idea to connect with the other person once the session is accepted and the details are given. This ensures that the correct details were given and when it is time to start, you can start on time.

Here are some tips on how to get the maximum bang for your time on growth mentor calls.

  • Come into this with realistic expectations. They’re mentors, not magicians.
  • Ask your mentor if they’d be cool with you recording your screen with Loom
  • Give contextual information to help paint the picture of your current situation.
  • Growth mentors will be asking you lots of questions, answer them as honest as possible.
  • Don’t be afraid to push the boundaries of question asking. Be inquisitive. Stories are gold.
  • Don’t feel pressure, just relax. There’s no right/wrong way to do this. Avoid binary thinking.
  • Try to form mental patterns, especially if you speak with multiple mentors. Pay attention to metadata.
  • Embrace alternative views. Ask the mentors to play devil’s advocate and challenge your assumptions.
  • Be friendly and authentic. If you’re likable, the mentors will be your biggest supporters (even after the call is over).

Yup!  Many of the mentors offer monthly coaching packages for members who want to really dive deep into a specific area.

Each mentor creates their own package so what they offer and the price vary from mentor to mentor.  You can find their coaching info at the top of their profile.

Join the community

Enjoy the peace of mind that advice is always only one Zoom call away.